Evaluation Framework

Evaluation is global best practice and Department of Customer Service (Government Communications team) is excited to be at the leading edge of evaluation for communications.

The NSW Government Evaluation Framework for advertising and communications is used in the peer review process for campaigns over $250,000. All NSW Government Communications teams are encouraged to use the framework ensuring effective evaluation of communications activities on all channels.

The Taxonomy Implementation Matrix and Guidelines for Implementing the Evaluation Framework provide detailed metrics and tools that can be applied to each step of communication planning and evaluation.


Post-campaign Effectiveness Report

The Government Communications team in the Department of Customer Service is tasked with reporting (on behalf of NSW Government agencies) the effectiveness of paid media advertising.

Upon campaign completion, NSW Government agencies are required to report back to Government Communications based on the measures established during the campaign development and outlined in their peer review submission. This will be in accordance with the Evaluation Framework.

An effectiveness report should be prepared and submitted to Government Communications within three months of campaign completion. It identifies campaign results against objectives, key learnings and recommendations for future campaigns. The report should demonstrate application of the evaluation methods outlined in the evaluation framework so that all findings are supported by recognised social science methods.